Privacy Policy

Introduction

Welcome to SmartPlay Rewards ("SmartPlay Rewards", "We", "Our", "Us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") describes how we collect, use, share, and protect your information when you use our App.

The terms "you" and "your" refer to the user of the App. The term "Services" refers to any services offered by us whether on the App or otherwise.

Please read this Policy before using the App or submitting any personal information to us. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

Your Consent

By using the App and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the App.

Policy Changes

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the App or to your email address on record and where required by applicable law, we will obtain your consent.

To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.

Links to Other Websites

The App may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Company shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the App.

This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

Information We Collect From You

We will collect and process the following information about you:

Information You Give Us

This includes information submitted when you:

• Create or update your account on the App, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture
• If required for withdrawals, we may collect government-issued ID, PAN card (for Indian users), and other verification documents
• Any information you provide while interacting in forums, chats, or submitting feedback
• Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions
• Correspond with the Company for customer support
• Participate in the interactive services offered by the App such as discussion boards, promotions or surveys
• Enable features that require the Company/App access to your address book or calendar
• Report problems for troubleshooting
• If you sign up to use our Services as a merchant or partner, we may collect location details and KYC documents

Information We Collect About You

With regard to each of your visits to the App, we will automatically collect and analyse the following demographic and other information:

• When you communicate with us, we may maintain a record of your communication and collect data about the device you use
• Depending on the Services that you use, we may collect your real time information or approximate location information
• We collect information as to how you interact with our Services, preferences expressed and settings chosen
• We collect transaction details related to your use of our Services
• We may collect information about the devices you use to access our Services
• The App may also access metadata and other information associated with other files stored on your mobile device

Information We Receive From Other Sources

We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers), or our affiliated companies or if you use any of the other websites/apps we operate.

Uses of Your Information

We use the information we collect for following purposes, including:

• To create and manage your user account
• To provide access to games, record progress, and manage rewards or winnings
• To process transactions and withdrawals securely
• To verify user identity, prevent fraud, and comply with regulatory requirements
• To detect and prevent fraudulent activities or cheating
• To provide, personalise, maintain and improve our products and services
• To carry out our obligations arising from any contracts entered into between you and us
• To administer and enhance the security of our App and for internal operations
• To provide you with information about services we consider similar to those that you are already using
• To understand our users and improve the content and features of our Services
• To generate and review reports and data about our user base and Service usage patterns
• To allow you to participate in interactive features of our Services
• To measure or understand the effectiveness of advertising we serve to you and others

Disclosure and Distribution of Your Information

We may share your information that we collect for following purposes:

With Service Providers

We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business.

With Friends and Other Players

Our games encourage you to interact with other players. In most games, if you play through a social network or connect to a social network (like Facebook), your friends who also play our game will see your name, photo, player profile and descriptions of your in-game activity.

For Crime Prevention or Investigation

We may share this information with governmental agencies or other companies assisting us, when we are:

• Obligated under the applicable laws or in good faith to respond to court orders and processes
• Detecting and preventing against actual or potential occurrence of identity theft, fraud, or illegal acts
• Responding to claims that an advertisement, posting or other content violates intellectual property rights
• Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements

Data Retention

We retain personal data only as long as necessary for the purposes mentioned in this policy or as required by law. If you request deletion, we will remove your data unless legal obligations prevent us from doing so.

Data Security Precautions

We have in place appropriate technical and security measures to secure the information collected by us.

We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (PCI compliant service providers).

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the App.

Your Rights & Choices

We respect your rights regarding your personal information. Regardless of your location, you can:

• Manage Your Account Information: Edit or update your details in the App
• Opt-Out of Marketing Communications: Unsubscribe from emails using the "unsubscribe" link or contact us
• Disable Location Access: Revoke access via your device settings
• Limit Ad Tracking: Manage ad personalization in your device settings
• Deactivate or Delete Your Account: Request account deletion by contacting our support team

To Exercise Your Rights

To exercise any of your rights, please contact us at goodtimegames2024@gmail.com with:

• Your full name and registered email address (to verify your identity)
• The specific right you wish to exercise
• Any additional details necessary for processing your request

We will process your request within 30 days, or as required by law. If we require additional time or clarification, we will notify you accordingly.

Contact Us

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at goodtimegames2024@gmail.com

If you come across any abuse or violation of the Policy, please report to goodtimegames2024@gmail.com

Children's Online Privacy Protection

We do our best to ensure that we do not collect information from or about children. Generally, our games are not intended for children under the age of 16. Children are not permitted to use our games, and we do not knowingly collect any personal data from Children.

If we learn that we have inadvertently gathered personal data from a Child, we will take reasonable measures to promptly remove that information from our records.